Our Company

Alphabet® Creative, is a privately owned Canadian company based in Ottawa, Ontario.. Alphabet® is a team of creative professionals, conceptual thinkers, and results-driven strategists who thrive on solving complex problems. We work with national associations, tourism organizations, and B2U clients to identify opportunities and transform organizations.

Our Culture

At Alphabet® Creative, we believe that encouraging you to be your authentic self makes us better. We embrace equal opportunities for all employees. We know that our people are our best asset and we will continue to build and foster an environment that allows our people to feel included, valued and heard. We are committed to constructing and supporting an inclusive and diverse workforce that truly reflects the communities we operate within and encourages people from all backgrounds to apply.

The Position

As an Alphabet® Account Manager, you will be detail oriented, creatively minded, articulate and client-focused. You will partner with our agency team across a wide variety of projects and channels, including digital, web/interactive, social media, content marketing and traditional media. You are highly organized and have a positive, hands-on attitude.

Key Responsibilities 

  • Provide day-to-day strategic thinking and leadership to internal and external stakeholders, clients and client services team 
  • Develop business objective focused strategic communications and marketing plans for clients across all sectors
  • Ensure the effective execution of client projects
  • Effective administration of agency accounts including preparation of briefings, estimates, work plans and on-going project tracking
  • Provide accurate and timely updates on projects to client and agency teams
  • Work across agency teams to help identify and implement new ideas and demonstrate problem-solving abilities to address client issues
  • Partner with the Alphabet® account team to best serve clients and meet their needs
  • Collaborate with senior members to develop detailed project plans and executable project scopes
  • Work closely with the digital and creative studios in the development and execution of client projects and campaigns
  • Aiding in the development and execution of strategic client initiatives including;
  • Ensuring the alignment of marketing communications campaigns with business objectives
  • Integrated, multi-platform campaign planning, execution and reporting
  • Strive to exceed client expectations every day
  • Grow, nurture and strengthen client relationships through excellent and responsive client service 
  • Act as key point of contact for assigned clients

Preferred Skills & Experience

  • A Bachelor’s degree or diploma in Business Administration, or a related field is preferred 
  • 5 – 10 years of agency account management experience
  • Bilingualism would be considered an asset 
  • Demonstrated ability to work under pressure and juggle many tasks to meet tight deadlines 
  • Solid communication, organizational, project management and presentation skills 
  • Experience in building, maintaining and extending positive work relationships
  • Team player who is confident, personable and enthusiastic to be part of a growing agency environment 
  • Demonstrated experience in digital media campaign development, and web application planning and project management

What We Can Offer You

  • An incredibly inclusive and diverse team to be a part of 
  • A competitive compensation package
  • Career development opportunities
  • Extensive Benefits Package
  • A world class EAP and wellness program